Beth Wade
St. Louis Post-Dispatch
Contributing writer |
| Saving time and increasing customer comfort is at the root of every business decision and process at Ed Napleton Honda. |
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The goal is to provide the best experience in the shortest period of time. If we can accomplish that, we will earn a customer for life, stated general manager, Jim Shanks, General Manager |
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| The 'make it quick; make it more comfortable' mantra is the latest manifestation of the auto group's founding principle: courtesy. The St. Peters auto retail/service center, 4780 North Service Road, off I-70 between the Cave Springs and Mid Rivers Mall exits, has been part of the St. Charles County landscape since 1995. |
| "Consumers have high expectations from Honda and it's our job to meet those," Antosca said. To accomplish the goal, the dealership is process-driven. "They want information immediately," he said, so purchase or lease prices, and trade-in values are discussed first. |
| The onsite inventory of new, certified pre-owned, and pre-owned inventory is also maintained in ready-to-go delivery mode, leaving the majority of time buyers are in the dealership, devoted to acquainting new owners with their vehicle's features and onboard technology. |
| "We strive to streamline without shortchanging," Shanks said. Planning is king regarding time efficiencies in the service department. Shanks said maintenance and repairs are mindfully scheduled to minimize owner inconvenience and maximize dealership manpower and resources. |
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